No. Really. It is. And Google is proving it again. They have changed their search algorithm to yield better, more relevant, more useful results for searchers. The bottom line here is that it is more important than ever to focus on the quality of your content. In her article New SEO Rules: See what you are missing Sharon Tisdale Rice writes:

The days of producing lots of content for content’s sake are over. Now content quality matters. Content must be thoughtful, well-researched and unique. Ranking is also affected by whether the writer is judged as an authority on a topic or not. Consequently, you do best by creating truly original content that is not scraped or paraphrased from other sites.

Many subject matter experts don’t like to write, don’t have time to write or just don’t feel that they are very good at putting their thoughts on paper. So when you absolutely positively must create the best content possible, partner up with a skilled writer that can listen and then craft the content that will inform and engage the reader. If it grabs your readers, it will grab Google.

I say “begin with a website” because that is only the start. There are search engine optimization tactics and traffic driving strategies. There are inbound marketing tools and email list building. All of these methods are simply ways to attract potential customers and then engage them.

It’s like a farmer’s market. Exciting displays of the freshest produce, colorfully spilling over the crates stops you from wandering by. It looks so good! You are overcome by the desire to squeeze and sniff the fruit, to fondle and thump the cantaloup. Then you ask the farmer “how much…?”

That display is your website. The keywords help them see you. Your content is the bushels of beautiful fruit that entice potential buyers to stop their mad clickfest and actually learn about the value that your company offers. The single common key to making this whole thing work is CONTENT. People come to your website for the useful and clear information – just like shoppers stop by your stall for the freshest fruit and vegetables.

Your content could be video, audio or photos. But the type of content that will do the bulk of the heavy lifting is your writing. The copy. The text. The words.

Your visitors will quickly size up your website and make a decision about whether it offers them the information they seek or not. If your content is clear, compelling and accessible, there is a good chance they may spend a few minutes listening to what you have to say.They will watch your video, look at your photos. They will spend the bulk of their attention on your text. If they like what they read, then you have an opportunity to continue to engage their attention. This is where you offer twitter, Facebook or LinkedIn. This is where you provide free articles in exchange for their email. This is where they may even pick up the phone and call you. Perhaps they will even act to place an order there and then.

It all starts with the usefulness and clarity of your content.

It ends there too, because it’s the rest of the content that continues to move them down the buying path.

Invest in quality content. Spend good money for the best writing possible — writing that informs, excites and most of all, writing that sells.

Here is the concept in a nutshell. Any buying experience consists of several “moments of truth.” The classic is the customer standing before the shelf of laundry soap deciding which to put in her basket. Her decision is the culmination of advertising, word of mouth, brand awareness, packaging, shelf positioning, price and a list of other factors. The point of decision is the first moment of truth.

The first moment of truth is followed by another when she actually uses the product. And then another when she talk about it with her friends. Each moment of truth is a pivot point for that product’s success.

Today, however, we face an additional MOT. This is when we go to the web – on a computer, by a mobile device or some other way – and research. This commonly takes place before we actually go to any store or visit any merchant site or make a phone call. That’s why Google has termed it the Zero Moment of Truth.

Moreover, it takes place with both consumer driven businesses and in the business to business environment. Think of how many times in the last month you did research on the web before actually engaging with the vendor or retailer.

The question this raises is “how are we dealing with the ZMOT?” Are we engaging with the customer where they are, at the point where we can have the most influence, or are you still hoping to jump that train only after it has already left the station?

I think the significance here is not that traditional forms of promotion are going away – although some may be. It is clear, however, that we need to be engaging prospective customers at that ZMOT point if we hope to make the most of our marketing efforts.

What these solution-seeking people need most at the ZMOT is information that is

• Clear
• Relevant
• Compelling
• Easy to find

Content. That’s what the pundits mean when they say “it’s all about the content.”

The quality of your content, therefore, will have more and more impact on the quality of your marketing results. Pay attention to that. You customers (and those who decide not to be your customers) surely do.

I encourage you to download the ebook. Read it. Then figure out what you can to do engage your customer at the ZMOT.

A trend that has been going on for more than 5 years now is that consumer copy is getting longer, while business-to-business copy is getting shorter. Why?

1-Business prospects are busier than ever and have less time to read.

2-Consumers are more skeptical than ever so need more proof before they buy.

I often run into this question when dealing with clients.

• Some are adamant that copy MUST be as absolutely bare bones short as possible.
• Others want to include everything from soup to nuts — why use 1 word when 5 will do?
• Still others have some arbitrary number — 500 words for example — that their copy must fit, regardless of other factors.

None of these address the real question that must be answered – What is the right length to accomplish the job?

As Bob indicates here, a direct response sales letter directed at a consumer prospect will typically need more text because you have to include more reasons to buy. You can, however, make a 2000 word sales letter seem short by placing BUY NOW buttons throughout the letter. That way your prospect can click over immediately upon going over that buying line.

In this way, sales letter copy becomes self-adjusting. The reader only reads what she needs to read to make the decision. Once she has gone far enough, she stops reading and clicks. Some will need to read all the way to the end, others will read a few paragraphs and take action.This is similar to the salesperson who reads the prospect’s buying signals, skips ahead in the sales presentation and goes right to close.

In a B2B scenario, I can’t imagine that the total amount of copy is really getting shorter, but I can see how business people feel more pressed for time. So keep that landing page or introductory letter brief. Summarize with the most potent benefits and support material and then give the prospect a chance to move to more detail if they wish. Again, you may still have to write longer copy that provides the detail. After all, just because your prospect runs a business doesn’t mean they don’t need all the information to make that expensive purchasing decision.

I would suggest that you design the copy to accommodate the reading style of the business prospect. For instance, but if you place the additional information on a different page (accessible by a link) you give the prospect a feeling of control over their time. Or offer the phone number multiple times throughout the copy so they can stop reading and call you. You helping manage their time rather than being intrusive. You give the prospect the choice of how to read the information and that makes the copy self-adjusting. Of course, just as with the headline on a sales letter, you have better make that first page compelling if you are going to make your case that the additional information is worth the time.

The same principle holds true for marketing collateral, website pages of all kinds, white papers, case studies, direct mail postcards — everything. Every piece of sales, marketing and advertising copy is at some level about direct response. So make sure you answer the question — What is the RIGHT length to get the job done.

Should you get involved with social media marketing? As with so many things in life, the answer is, “it depends.”

Good Social Networking Soil

If your business is primarily transactional, and cultivating long term relationships with customers is neither practical nor desirable, you might find other strategies more useful. For many businesses, however, by keeping in regular contact with your key customers (who opt in) is a very helpful way to maintain top of mind awareness so that when the need for your product or service arises, you are the one who gets the call. It’s a corollary to the old proverb — the squeaky wheel gets the grease. Or perhaps an even better metaphor is “you reap what you sow.”

In order to reap, you have to sow.

What to Plant on your Social Network

The key is to provide value in every posting. Something worthwhile that in and of itself will be useful to your friends, followers and connections. Certainly each status update and tweet should be promotional – it’s about your business after all. Just be sure that each  short message is a seed, not a pebble. Seeds are ideas that can grow and yield fruit. Pebbles just sit there. Seeds. That’s what you want.

Where do you find the time to do all this? Well, you could do it yourself. Or…you can hire someone to do it for you. Figure out how often you need to post and hire someone to write the posts and put them out on your account. The fee will vary depending on how often you need to post and how many different sites you want to post to. Start with a three month arrangement and track the results, but realize that this is the sort of endeavor that may not yield fruit right away. That’s why it’s called cultivating a relationship. It takes time.

By the way…feel free to friend me up on Facebook. Just search for Rock Solid Writing.

If you prefer Twitter you can follow me there by the name rcksolidwriting.

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David is a freelance writer for hire offering copy writing for print and web, article writing, sales letters, training manuals, , seo content, sales writing, blog articles, copywriting service, sales scripts and business name ideas.
To learn more, or request a quote visit http://www.rocksolidwriting.com/freelance-writer-quote/